I am treated as an individual and encouraged to express my views.

I am supported to get the help I need when I need it, such as an advocate (people who can speak on my behalf).

Staff treat me with kindness and compassion.

Staff ensure that my privacy and confidentiality are respected.

If my needs change, I am confident that staff will respond quickly.

I feel that my independence is promoted and staff encourage and support me to do things for myself.

My care, treatment and support needs are developed in partnership with me.

I am fully involved in decisions about my current and future care.

All the information about my care is shared with me in a way that I can understand.

I feel that I am a priority and that my individual needs are important to Bramblings Residential Home.

If I have any concerns and complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time.

I know who the manager of Bramblings Residential Home is, and they know me.

The managers know what they need to do and are always honest, including when things go wrong.

The impression I have of Bramblings Residential Home is that it is fair, respectful, positive and well organised.

Staff know what is expected of them and are happy in their work.

I am asked for my views on how the service  I receive could be improved.

Bramblings Residential Home is always looking for better ways of supporting me, and is not afraid of trying new things.

I feel that Bramblings Residential Home is efficient in the way it supports me, and is trying to reduce waste and their impact on the environment.

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When I visit Bramblings Residential Home, I am welcomed, treated politely and my wishes are respected.

I am encouraged to express my views about the service the person receives.

The person important to me has as much choice and control as possible to live the life they want.

The staff team is caring and staff work well together.

In my opinion, if the person’s needs rapidly change, Bramblings Residential Home responds quickly to alleviate any distress.

The person important to me gets the privacy they need, and their personal information is treated confidentially.

If I have any concerns and complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time.

I feel that Bramblings Residential Home works in partnership with wider health services, the local community and others for the benefit of the person important to me.

Information from Bramblings Residential Home is shared with the person important to me in a format that they can understand.

I feel that the service provided to the person important to me is equal in quality to others using the service.

The person important to me is helped by staff to not feel lonely and they keep in contact with me and other family and friends.

In my opinion, the care and support provided for the person important to me is personalised, and recognises what is important to them.

I know who the manager is and they make an effort to know who I am.

The managers and staff all know what they need to do and appear to be happy in their work.

The management and the staff appear to work well together and have a consistent approach.

Bramblings Residential Home feels part of the local community and works in partnership with others.

I am aware of any plans for the future of Bramblings Residential Home and feel that things are improving over time.

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I feel that staff treat Service Users as individuals, and know their needs and preferences.

The staff team is caring and I see staff working well together.

In my opinion, the staff understand the culture, unique background and protected characteristics of the Service Users.

I feel that Service Users have independence, choice and control over their own lives.

Staff respond quickly to minimise any discomfort being experienced by Service Users.

When we meet staff, they are happy, considerate and focused on doing a good job.

I feel staff understand the service is for Service Users and support them in a person- centred way.

Any concerns I have and complaints I make are taken seriously, they are dealt with promptly and I am kept informed.

I think that Bramblings Residential Home is integrated into the local community, and uses local resources well.

I have seen information provided in a way that is easy for the Service User to understand.

I feel that all people using the service, no matter what their background, are treated equally, and they are able to access what they need, when they need it.

I have witnessed, or have experience of, Bramblings Residential Home supporting individuals and families with major decisions in an inclusive and sympathetic way.

The management team at Bramblings Residential Home appears to be  visible in the service and well known to Service Users, relatives and staff.

There is, in my opinion, strong leadership which welcomes views from all.

I have the feeling that the management of Bramblings Residential Home is proactive and has a clear vision for the future.

I feel that there is good communication between management, care staff and other departments at Bramblings Residential Home.

I feel confident and empowered to raise any concerns that I may have, and that things will be done to make things better.

When I visit Bramblings Residential Home, everyone knows their role, there are clear lines of responsibility and I am confident that things will get done.

I think that Bramblings Residential Home is keen to try new ways of working to improve outcomes for Service Users.

I think Bramblings Residential Home is careful with resources and tries to limit their waste, and as such their impact on the planet.

Please help us understand how you completed this form by choosing the options below which apply to you.